Contact

Every channel below reaches the same team. Using the right subject line only makes the reply come faster.

Support and account

Playback problems, coin balance, billing, refund requests, VIP subscription or account deletion:

leo@aizintel.com — subject: Support

Refunds and VIP cancellation are requested through this channel — the site has no refund button and no automatic cancellation.

If it concerns a purchase, include the date and the last four digits of the card. Never send a full card number or your password through any channel.

Privacy and data protection

To exercise your rights under the Brazilian data protection law (LGPD) — access, correction, portability, deletion, withdrawal of consent or review of an automated decision:

leo@aizintel.com — subject: LGPD — for the attention of the Data Protection Officer

Deadlines and the detail of each right are in the Privacy Policy.

Content reports

To report an episode, a series or a suspected copyright infringement:

leo@aizintel.com — subject: Report

Describe the series and the episode, and include the link if you can: that is what lets us locate the content without a back-and-forth of emails.

Licensing and partnerships

Producers, distributors and catalogue owners wanting to license content to nanodorama, or to propose a commercial partnership:

leo@aizintel.com — subject: Licensing

Company details

AIz Serviços de Inteligência Artificial Ltda. CNPJ 66.955.511/0001-75 Av. Marechal Floriano, 399 – Rio de Janeiro/RJ, Brazil

Response time

We reply within 5 business days on the support, licensing and report channels. LGPD requests follow the statutory deadlines set out in the Privacy Policy.