Contact

Every channel below reaches the same team. Using the right subject line only makes the reply come faster.

Support and account

Playback problems, coin balance, billing, VIP subscription or account deletion:

leo@aizintel.com — subject: Support

If it concerns a purchase, include the date and the last four digits of the card. Never send a full card number or your password through any channel.

Privacy and data protection

To exercise your rights under the Brazilian data protection law (LGPD) — access, correction, portability, deletion, withdrawal of consent or review of an automated decision:

leo@aizintel.com — subject: LGPD — for the attention of the Data Protection Officer

Deadlines and the detail of each right are in the Privacy Policy.

Content reports

To report a comment, an episode or a suspected copyright infringement:

leo@aizintel.com — subject: Report

Comments can also be reported straight from the player, which is faster: the report enters the review queue immediately.

Licensing and partnerships

Producers, distributors and catalogue owners wanting to license content to nanodorama, or to propose a commercial partnership:

leo@aizintel.com — subject: Licensing

Company details

AIz Serviços de Inteligência Artificial Ltda. CNPJ 66.955.511/0001-75 Av. Marechal Floriano, 399 – Rio de Janeiro/RJ, Brazil

Response time

We reply within 5 business days on the support, licensing and report channels. LGPD requests follow the statutory deadlines set out in the Privacy Policy.